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DIR ITSAC Contract # DIR-TSO-3620
State of Texas Department of Information Resources (DIR)

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Contract Overview

Recruit Veterans is proud to be an approved vendor on the Department of Information Resources (DIR) Information Technology Staff Augmentation Contract (ITSAC).

The ITSAC contract provides temporary IT staffing services to agencies based on negotiated rates. State Agencies may choose from a list of approved vendors either through a competitive solicitation sent to all vendors or through the best value process.

Recruit Veterans specializing in providing top quality IT staff augmentation services throughout the State of Texas.

View Recruit Veterans Current ITSAC contract, contract number DIR-TSO-3620. A list of subcontractors can be found on our HUB Subcontracting Plan (HSP) given on our DIR contract page.

Obtaining Quotes and Placing Purchase Orders:

Remember, however, that you do have the option to go directly to a trusted ITSAC vendor to fulfill your staff augmentation needs by using the Best Value justification!

Click Here for Available Contract Pricing.

Follow this process when obtaining an ITSAC Contractor(s) using DIR’s Cooperative Contracts for IT Staffing Services.

  1. Customer generates and submits IT Staffing Services Request Form – DOCX (47 KB) to DIR for competitive opportunities. DIR generates an IT Staffing Services Solicitation and assigns the response due date per customer.
  2. DIR makes any necessary modifications to IT Staffing Services Solicitation and receives approval from customer.
  3. DIR distributes the IT Staffing Services Solicitation to the appropriate vendors and sends a copy to the customer.
  4. DIR responds to vendor inquiries/questions regarding the IT Staffing Services Solicitation.
  5. DIR receives Vendor responses and conducts compliance review.
  6. DIR forwards compliant resumes and response tabulation to customer for review/selection of worker(s).
  7. *FOR STATE AGENCY CUSTOMERS ONLY: If a state agency customer receives a TIBH candidate resume, the agency must review the TIBH response and determine whether to select the candidate or not. If the TIBH candidate is selected, the agency customer will follow the ITSAC Competitive Selection Process. If the candidate is not selected, the agency will follow the ITSAC Competitive Selection Process and must report this selection decision on the agency’s State Use Report as per HRC 122.
  8. Customer schedules and conducts interviews of candidates.
  9. Customer identifies the ITSAC Contractor(s) and terms:
    • Selection of worker(s)
    • Negotiation of hourly rate(s) below the NTE rate(s)
    • Identification of contract term (start and end dates)
    • Any other related terms and conditions that do not weaken DIR awarded contracts
  10. Customer generates a purchase order directly/payable to IT Staffing Services vendor. Customer must reference Vendor Contract Number on purchase order. Reference IT Staffing Services Vendors list. Purchase orders are effective and binding when accepted by vendor.
  11. Customer provides DIR with a copy of the finalized IT Staffing Services Solicitation response tabulation, including:
    • Awarded vendor(s)/contractor(s) names
    • Awarded hourly rate
    • Quantity of hours
    • Extended price
    • List of candidate(s) interviewed
    • Customer shall also update DIR upon termination of contractor and/or completion of project.
  12. Customer manages ITSAC Contractor(s).
  13. Vendor submits invoices directly to the customer. Invoices are to be issued in compliance with TGC 2251.
  14. Customer makes payment directly to the vendor. Customers are to comply with TGC 2251, in making payments to vendors.
  15. Vendor collects and compiles all sales into a single detailed monthly report and provides that report, in the required format, to DIR. The report is submitted electronically to DIR no later than the fifteenth (15th) calendar day after the close of the previous month period. The monthly report includes the following per transaction:
    • Company name
    • Customer name
    • Invoice date
    • Invoice number
    • Worker classification (Category, Title, Level, and Technology Type)
    • Contractor name
    • Awarded hourly rate
    • Quantity of hours
    • Extended price
    • Customer purchase order number
    • Contact name
    • Customer’s complete billing address

Follow this process when obtaining a worker using DIR’s Cooperative Contracts for IT Staffing Services.

  1. Customer identifies ITSAC labor category to be procured.
    • FOR STATE AGENCY CUSTOMERS ONLY: State agency customer is required to solicit a response from the TIBH ITSAC contract (DIR-SDD-2316) for the selected labor category. Click here for Contact informationfor the TIBH ITSAC Contract.
    • If the state agency receives a TIBH candidate resume, the agency must review the TIBH response and determine whether to select the candidate or not.
    • If the TIBH candidate is selected, the agency will proceed to item 3 below.
    • If the candidate is not selected, the agency may proceed to item 2 below for satisfying the non-competitive requirements and shall provide DIR with a copy of their “Best Value” justification letter. In addition, the customer must report this decision on the agency’s State Use Report as per HRC 122.
    • Non-Texas State Agency Customers proceed to item 2.
  2. Customer identifies the ITSAC contractor(s) and terms:
    • Selection of ITSAC contractor(s)(s) from a DIR IT Staffing Services vendor
    • Negotiation of hourly rate(s) below the NTE rate(s)
    • Identification of contract term (start and end dates)
    • Any other related terms and conditions that do not weaken DIR awarded contracts
  3. Customer generates a purchase order directly/payable to IT Staffing Services vendor. Customer must reference Vendor Contract Number on purchase order. Purchase orders are effective and binding when accepted by vendor.
  4. Customer provides DIR with a BEST VALUE LETTER OF JUSTIFICATION, including:
  5. Customer manages ITSAC contractor(s).
  6. Vendor submits invoices directly to the customer. Invoices are to be issued in compliance with TGC 2251.
  7. Customer makes payment directly to the vendor. Customers are to comply with TGC 2251, in making payments to vendors.

Click here for more information regarding how to order.

Recruit Veterans provides qualified staff resources across all ITSAC categories (PDF) including: 

Applications Support

Plans, develops, tests, and documents computer programs, applying knowledge of programming techniques and computer systems. Evaluates user request for new or modified program, such as for financial or human resource management systems, clinical research trial results, statistical study of traffic patterns, or analyzing and developing specifications for bridge design, to determine feasibility, cost and time required, compatibility with current system, and computer capabilities. Consults with user to identify current operating procedures and clarify program objectives.  Formulates plan outlining steps required to develop program, using methodologies such as structured analysis and design or object-oriented development.

Work involves assisting in analyzing systems outlines to develop programs for computer applications, writing solution programs, documenting the methods and procedures used in program development, and testing and correcting programs.  Works under moderate supervision with limited latitude for the use of initiative and independent judgment. Develops block diagrams and machine logic flowcharts to represent operations and data flow for applications.

Captures requirements using industry standard development frameworks and tools. Designs reports, forms and letters along with computer terminal screen displays to accomplish goals of user request. Reviews screens, reports, forms and letters designs with users.  Converts project specifications, using industry standard tools, such as object-oriented tools and code generation, into sequence of detailed instructions and logical steps for coding into language processable by computer, applying knowledge of computer  programming techniques and computer languages. Enters program codes into computer system.

Enters commands into computer to run and test program. Reads computer printouts or observes display screen to detect syntax or logic errors during program test, or uses diagnostic software to detect errors. Replaces, deletes, or modifies codes to correct errors. Analyzes, reviews and alters program to increase operating efficiency or adapt to new requirements. Writes documentation to describe program development, logic, coding, and corrections. Writes manual for users to describe installation and operating procedures. Assists users to solve operating problems. Recreates steps taken by user to locate source of problem and rewrites program to correct errors.   May use computer-aided software tools in each stage of system development.   May train users to use program.  May oversee installation of hardware and software. May provide technical assistance to program users. May install and test program at user site. May monitor performance of program after implementation. May specialize in developing programs for business or technical applications.

Preference – Possess hands on knowledge of EIR Accessibility, required technical specifications(i.e. US Section 508 and WCAG2.0), and tools used to code / validate for EIR Accessibility. Integrates EIR accessibility criteria into appropriate phases of requirements planning, design, development, and test.

Programmer/Developer Analyst 1
1-3 years of experience in the field or in a related area. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment. 

Programmer/Developer Analyst 2
4-7 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals.  A certain degree of creativity and latitude is required.  Works under limited supervision with considerable latitude for the use of initiative and independent judgment.  

Programmer/Developer Analyst 3
8 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, may lead and direct the work of others, a wide degree of creativity and latitude is expected. 

Converts data from project specifications and statements of problems and procedures to create or modify computer programs. Prepares, or receives detailed specifications to describe sequence of steps that program must follow and input, output, and logical operations involved. Analyzes specifications, applying knowledge of computer capabilities, subject matter, and symbolic logic. Confers with supervisor and representatives of departments concerned with program to resolve questions of program intent, data input, output requirements, and inclusion of internal checks and controls. Converts detailed specifications to language processable by computer. Enters program codes into computer system. Inputs test data into computer.  Observes computer monitor screen to interpret program operating codes.  Corrects program errors, using methods such as modifying program or  altering sequence of program steps.  May prepare computer block diagrams and machine logic flowcharts for detailed coding of problems, and provides for the documentation of programming work.

Writes instructions to guide operating personnel during production runs.  Analyzes, reviews, and rewrites programs to increase operating efficiency or to adapt program to new requirements.  Compiles and writes documentation of program development and subsequent revisions.  May assist computer operator to resolve problems in running computer program.  May work with Systems Analyst to obtain and analyze project specifications.  May direct and coordinate work of others to write, test, and modify computer programs.  Work involves writing programs to solve problems, documenting the methods and procedures used in program development, and testing and correcting programs.  Work involves analyzing system outlines to develop programs for computer applications; writing solution programs; May train others.  Works under general supervision with limited latitude for the use of initiative and independent judgment.  Analyzes proposed computer applications in terms of equipment requirements and capabilities.  Assists in developing solutions to software-related problems. May assist in the generation or installation of systems software.

Prepares test data. May assist in writing and maintaining functional and technical specifications.  Experience in computer programming work.  Knowledge of the principles, practices, and techniques of computer programming and systems analysis, of computer operations procedures and systems, and of computer programming languages.  Skill in the use of computer equipment.  Ability to design programs and systems architecture; to prepare program specifications; to code, test, and debug computer programs; to interpret technical information relating to computer programming and other areas of data processing; and to communicate effectively.

Preference – Possess hands on knowledge of EIR Accessibility, required technical specifications(i.e. US Section 508 and WCAG2.0), and tools used to code / validate for EIR Accessibility.  Implements EIR accessibility during coding, develops test cases, and tests developed code for compliance to EIR Accessibility technical specifications.

Programmer/Developer 1
1-3 years of experience in the field or in a related area. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.

Programmer/Developer 2
4-7 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals.  A certain degree of creativity and latitude is required.  Works under limited supervision with considerable latitude for the use of initiative and independent judgment.

Programmer/Developer 3
8 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected.

Develops, publishes, and implements test plans. Writes and maintains test automation.  Evaluates, recommends, and implements automated test tools and strategies. Develops, maintains, and upgrades automated test scripts and architectures for application products. Also writes, implements, and reports status for system test cases for testing. Analyzes test cases and provides regular progress reports. Participates in the testing process through test review and analysis, test witnessing and certification of software.

Preference – Possess hands on knowledge of EIR Accessibility and required technical specifications(i.e. US Section 508 and WCAG2.0). Has experience with accessibility validation tools and assistive technologies such as screen readers. Develops and executes accessibility test plans and test cases. Documents test results and communicates issues to developers for remediation. Performs regression testing  when remediation is claimed to be complete

Software Test Analyst 1
1-3 years of experience in the field or in a related area. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.

Software Test Analyst 2
4-7 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals.  A certain degree of creativity and latitude is required.  Works under limited supervision with considerable latitude for the use of initiative and independent judgment.

Software Test Analyst 3
8 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected.

Develops and maintains user and technical documentation and project process documentation for Application Teams. Understands the user’s view of applications and /or technology and is able to put procedures in a logical sequence.  Provides expertise on technical concepts of applications and /or user groups and structuring procedures in a logical sequence, due to a broad understanding of the applications.  Writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses. May be responsible for coordinating the display of graphics and the production of the document.

Develop, enhance, and maintain user documentation for multiple applications including documentation required for the operations provider.  Develop on-line source documentation as appropriate.  Maintain documentation libraries and subscription lists.  Identify, create, revise, and maintain documentation and templates. Ensure appropriate control access/use of documentation materials.  Maintain application and user documentation.  Ensure messages and terminology is consistent across all written materials.  Research and complete documentation service requests. Communicate accurate and useful status updates.  Manage and report time spent on all work activities.  Follow quality standards.  Ability to work in a team environment.  Strong communication skills; both written and spoken.

Composes technical documents, manuals, bulletins, brochures, publications, training manuals, and special reports.  Organizes and coordinates the composition of material and drafting of forms suitable for reproduction.  Reviews and edits prepared material and illustrations.  Develops and refines material for publication in journals and periodicals.  Prepares informational material for release to the mass media.  Works with agency staff in the development of formats, graphics, and the layout of publications.  Assists agency staff in preparing and refining material for speeches and other public presentations.  May research product design, capabilities, and compatibility ranges.

May oversee the writing, editing, publishing, and distribution of specification documents.  May review various resources and prepare analyses or summaries.  May train others.  Experience in technical writing, journalism, or communications work.  Knowledge of the techniques and methods of planning, organizing, and writing various types of materials; of research methodology; and of departmental policies, procedures, and regulations.  Skill in the use of office equipment.  Ability to conduct research; to compose, review, illustrate, and edit technical documents, materials, and reports; to communicate effectively; and to train others.

Preference – Has knowledge/experience implementing and testing EIR Accessibility technical requirements for all assigned deliverables.

Technical Writer 1
1-3 years of experience in the field or in a related area. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.

 Technical Writer 2
4-7 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals.  A certain degree of creativity and latitude is required.  Works under limited supervision with considerable latitude for the use of initiative and independent judgment.

Technical Writer 3 
8 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected.

Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective.  Familiar with industry standard (including Legacy, Core, and Emerging technologies), business process mapping, and reengineering.  Prepares solution options, risk identification, and financial analyses such as cost/benefit, ROI, buy/build, etc.  Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.

Prepare and document Functional and Technical Specifications for reporting and data warehouse work.  Assist with business warehouse/intelligence support and enhancements.  Develops RFPs. Assist in deployment and management of end-user reporting tools and platforms.  Work with IT and business project teams to understand reporting and data warehousing requirements and propose solutions.  Document and provide knowledge transfer to the rest of the Enterprise Reporting Team for all solutions.

Reviews, analyzes, and evaluates business systems and user needs. Formulates systems to parallel overall business strategies. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Familiar with relational database concepts, and client-server concepts. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision; typically reports to a project leader or manager. A certain degree of creativity and latitude is required.

Preference – Understands EIR Accessibility and its risks / advantages. Includes EIR Accessibility requirements in analysis work. Ensures that EIR accessibility requirements are integrated into program / project plans specifications whether the EIR is developed or procured.

Business Analyst  1
1-3 years of experience in the field or in a related area. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.

Business Analyst 2
4-7 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals.  A certain degree of creativity and latitude is required.  Works under limited supervision with considerable latitude for the use of initiative and independent judgment.

Business Analyst 3
8 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected.

Understands business objectives and problems, identifies alternative solutions, performs studies and cost/benefit analysis of alternatives.  Analyzes user requirements, procedures, and problems to automate processing or to improve existing computer system: Confers with personnel of organizational units involved to analyze current operational procedures, identify problems, and learn specific input and output requirements, such as forms of data input, how data is to be summarized, and formats for reports. Writes detailed description of user needs, program functions, and steps required to develop or modify computer program. Reviews computer system capabilities, specifications, and scheduling limitations to determine if requested program or program change is possible within existing system.

Studies existing information processing systems to evaluate effectiveness and develops new systems to improve production or specifications as required. Prepares specifications to detail operations to be performed by equipment and computer programs and operations to be performed by personnel in system. Conducts studies pertaining to development of new information systems to meet current and projected needs. Plans and prepares technical reports, memoranda, and instructional manuals as documentation of program development. Upgrades system and corrects errors to maintain system after implementation. May assist computer programmer in resolution of work problems related to project specifications, or programming. May direct and coordinate work of others to develop, test, install, and modify programs.

Provides technical assistance and support for applications and hardware problems and for information sharing with external entities in a customer service environment.  Provides field coordination and planning for the effective use of management information systems.  Determines operational, technical, and support requirements for the location, installation, operation, and maintenance of various office equipment and systems.  Prepares charts, diagrams, tables, and flowcharts.   Details input and output record formats for computer programs.  Assists in formulating logical descriptions of problems and devising optimum solutions.  Assists in the design, development, and maintenance of various computer applications. May provide support and make recommendations for information technology systems processes associated with software technology planning, development, implementation, system security, and interfaces.

Graduation from an accredited four-year college or university with major course work in computer science, computer information systems, or management information systems is generally preferred.  Knowledge of the limitations and capabilities of computer systems and of the techniques used in the design of non-automated systems, of information technology equipment, of applicable programming languages, of computer hardware and software, of computer operating systems, of writing program code, and of automated mapping.  Ability to analyze systems and procedures, to write and revise standards and procedures, to communicate effectively, and to train others.

Preference – Has working knowledge of EIR Accessibility standards and assistive technologies. Analyzes and diagnoses accessibility related problems and documents proposed corrective actions or alternative methods of access.

Systems Analyst 1

1-3 years of experience in the field or in a related area. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.

Systems Analyst 2

4-7 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals.  A certain degree of creativity and latitude is required.  Works under limited supervision with considerable latitude for the use of initiative and independent judgment.

Systems Analyst 3

8 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected.

Data Management

Designs and builds relational databases. Develops strategies for data acquisitions, archive recovery, and implementation of a database. Cleans and maintains the database by removing and deleting old data.  Must be able to design, develop and manipulate database management systems, data warehouses and multidimensional databases.  Requires a depth and breadth of database knowledge that shall help with formal design of relational databases and provides insight into strategic data manipulation.  Responsible for making sure an organization’s strategic goals are optimized through the use of enterprise data standards. This frequently involves creating and maintaining a centralized registry of metadata.

Preference – Has working knowledge of EIR Accessibility standards and assistive technologies. Ensures that all user interfaces for database administration and inputting, viewing, outputting data(via reports) are compliant with accessibility standards

Database Architect 1
1-3 years of experience in the field or in a related area. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.

Database Architect 2
4-7 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals.  A certain degree of creativity and latitude is required.  Works under limited supervision with considerable latitude for the use of initiative and independent judgment.

Database Architect 3
8 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected.

Designs, implements and supports data warehousing. Implements business rules via stored procedures, middleware, or other technologies. Defines user interfaces and functional specifications. Responsible for verifying accuracy of data, and the maintenance and support of the data warehouse.  Knowledge of data warehouse end-to-end implementation processes, from business requirement logical modeling, physical database design, ETL, end-user tools, database, SQL, performance tuning. Demonstrated problem resolution skills with team of persons, and strong leadership with implementation team Experience in data warehouse design and data modeling (both relational and dimensional) and development and maintenance of multi-dimensional data models.  Development experience in implementation of data warehousing utilizing RDBMS.  Understanding of data warehouse Metadata concepts, tools and different data warehouse methodologies.  Expertise in SQL and proficiency in database tuning techniques. Responsible for the ongoing architecture and design of the data warehouse, data mart, and reporting environments. Develop strategies for flexibility and scalability, and define the future technical architecture direction for the business intelligence reporting physical environment.

Responsible for proper selection of appropriate hardware, software, tools and system lifecycle techniques for the different components of the end-to-end data warehouse architecture including ETL, metadata, data profiling software, database platform, performance monitoring, reporting and analytic tools. Defining and documenting the technical architecture of the data warehouse, including the physical components and their functionality.  Setting or enforcing standards and overall architecture for data warehouse systems.  Monitoring the data warehousing industry and assisting in establishing the organization’s data warehousing strategy and section of strategic warehousing tools and techniques.  Ensuring compatibility of the different components of the DW architecture and ensuring alignment with broader IT strategies and goals.  Ability to educate the project teams on the standards and architecture of each component of the data warehouse architecture.  Very strong written and oral communication skills, including some presentation skills.

Preference – Has working knowledge of EIR Accessibility standards and assistive technologies. Ensures that user interfaces for database administration and inputting, viewing, outputting data(via reports) are compliant with accessibility standards

Data Warehouse Architect 1
1-3 years of experience in the field or in a related area. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.

Data Warehouse Architect 2
4-7 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals.  A certain degree of creativity and latitude is required.  Works under limited supervision with considerable latitude for the use of initiative and independent judgment.

Data Warehouse Architect 3
8 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected.

Establishes physical database parameters. Codes database descriptions and specifies identifiers of database to database management system or directs others in coding database descriptions. Calculates optimum values for database parameters, such as amount of computer memory to be used by database, following manuals and using calculator. Specifies user access level for each segment of one or more data items, such as insert, replace, retrieve, or delete data. Specifies which users can access data bases and what data can be accessed by user. Tests and corrects errors, and refines changes to database.

Enters codes to create production data base. Selects and enters codes of utility program to monitor database performance, such as distribution of records and amount of available memory. Directs programmers and analysts to make changes to data base management system. Reviews and corrects programs. Answers user questions. Confers with coworkers to determine impact of data base changes on other systems and staff cost for making changes to data base. Modifies data base programs to increase processing performance, referred to as performance tuning. Workers typically specialize in one or more types of data base management systems. Providing assistance in the planning, development, maintenance, and monitoring of integrated database systems, and ensuring that the conceptual and design phases of new applications are consistent with the structural parameters within the database environment.

Evaluates users’ requests for new data elements and systems, incorporates them into the existing shared data environment, and provides technical assistance.  Coordinates the use of data to ensure data integrity and control redundancy, loads databases, and reorganizes as needed.  Performs data modeling and prototyping.  Performs logical and physical data modeling, designs relational database models, and creates physical data models from logical data models.  Performs security recovery procedures.  Determines and implements database search strategies and storage requirements.  Maintains data dictionary ensuring uniformity of definitions and sets standards for use of data dictionary.  Monitors database performance and recommends efficiency improvements.  Creates test database environment for applications section, including the creation of necessary libraries and procedures.

Executes the procedures necessary to save, retrieve, and recover databases from hardware and software failures within established procedures.  Assists with determining, implementing, and enhancing standards on database security and with monitoring agency disaster recovery procedures and systems.  Assists with the installation of database software and with analyzing, designing, and implementing databases.  Assists in benchmarking and threshold testing of databases and with establishing and controlling necessary database security.  Assists in the selection of database management software.  Experience in computer systems analysis or computer programming work.

Knowledge of the principles, practices, and techniques of computer programming and systems design; of computer operations, systems, and procedures; of project control and cost estimating techniques; of computer programming languages; of data processing flowcharting techniques; of database structures and theories; and of current database technologies.

Preference – Has working knowledge of EIR Accessibility standards and assistive technologies. Ensures that user interfaces for database administration and inputting, viewing, outputting data(via reports) are compliant with accessibility standards. Provides support to users in obtaining data / information when EIR Accessibility issues arise

Database Administrator 1
1-3 years of experience in the field or in a related area. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.

Database Administrator 2
4-7 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals.  A certain degree of creativity and latitude is required.  Works under limited supervision with considerable latitude for the use of initiative and independent judgment.

Database Administrator 3
8 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected.

Enterprise Architect

Responsible for translating the client’s business requirements into specific systems, applications or process designs with interlocked financial modeling for very large complex technical solutions.  Analyzes customer service requirements and designs service solutions to meet those objectives.  Primary expert to construct the specific solution, scope document, risk profile, and corresponding financials.  Maintains and utilizes detailed industry and internal services knowledge in the construction of industry-leading services solutions, including expert working level knowledge of the processes, technologies, and people components involved in the services arena..  Uses expertise to construct specific and detailed solutions that encompass process, technology, and staffing plans for customer sales opportunities. Constructs risk assessments and corresponding remediation plans relative to complex services proposals.  Participates in the construction of detailed financial models that align with complex services proposals. Composes Statement of Work or other documents, using departmental automation tools as available, to craft detailed and accurate deliverables that specify processes, technology, staffing, and project management involved in proposed services solutions.  As needed, provide a “trusted expert advisor” role as a Subject Matter Expert for technical services, to both internal and external customers, ranging from formal advice to internal and external customer presentations.  Follow all organizational Standard Operating Procedures relative to cost modeling, approvals and reviews, and all other associated workflow and deliverables.

Preference – Has working knowledge of EIR Accessibility standards, assistive technologies, benefits, and risks. Ensures that  user interfaces for database administration and inputting, viewing, outputting data(via reports) are compliant with accessibility standards

Enterprise Architect 1
1-7 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals.  A certain degree of creativity and latitude is required.  Works under limited supervision with considerable latitude for the use of initiative and independent judgment.

Enterprise Architect 2
8 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected.

Project Management

Designs, plans, and coordinates work teams. Follows standard project management industry practices such as the PMI’s framework. Understands business and technical objectives of a project and works closely with project sponsor.  Creates project charter and work plan and tracks budget and schedule progress via appropriate metrics. Establishes project organization and methodologies and defines roles and responsibilities. Documents risks and develops mitigation plans. Manages scope. Creates and implements a communication plan. Builds an effective team, assigns tasks to team members, and evaluates outcomes. Negotiates resources. Communicates to stakeholders and project sponsor. Identifies, tracks, and ensures resolution of issues and removal of barriers. Provides technical support to project team members. Handles complex application features and technical designs. Designs and implements the components required for complex application features. Generally manages a group of applications systems analysts. Relies on experience and judgment to plan and accomplish goals.  Professional certification is highly desirable.

May require specific PC, workstation, operating system, application or platform skills.  Provides overall direction to the formulation, development, implementation, and delivery of a project.  Exercises management responsibility over the achievement of performance, revenue, and profit objectives of a project and its contracts.  Ensures that the project plan maintains tasks, schedules, estimates, and status, and disseminates information to team members and customers.  Creates a structure and organization for the management of a complex environment with emphasis on quality, productivity, and consistency.  Directs corrective actions in any area where performance falls below objectives.  Arranges for the assignment of responsibility to other supporting facilities, business areas, and support functions, and monitors their performance.  Self-directed and independent.  Responsible for the coordination and completion of projects. Oversees all aspects of projects. Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project. Prepares reports for upper management regarding status of project.

Preference – Understands EIR Accessibility requirements and their technical specifications. Ensures the EIR Accessibility is integrated into the project lifecycle at the appropriate points (planning, design, development, test, etc.) and ensures that resources are included to implement EIR accessibility within the project.

Project Manager 1
1- 7 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals.  A certain degree of creativity and latitude is required.  Works under limited supervision with considerable latitude for the use of initiative and independent judgment.

Project Manager 2
8 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected.

The Project Lead shall have day to day responsibility for management of a project team, providing technical team leadership on complex projects. They are responsible for program design, coding, testing, debugging, documentation and support. They shall have full technical knowledge of all phases of applications systems analysis and programming. There may be multiple phases of the project for which they have responsibility. This person shall manage day-to-day execution of design, development, testing and implementation activities; actively encourage and facilitate communication between the business analysts, development, and QA teams; and ensure that system requirements are documented, complete, accurate and approved.

This person shall ensure formal design reviews are held regularly for each iteration or code cycle and work with program leadership team to establish and manage the project iteration and release cycles and attend release planning meetings. This person shall manage development activities and coordinate technical and application components with other Company projects and applications; ensure that appropriate system support and maintenance documentation is complete, which includes support documentation for Help Desk support and maintenance staff. This person shall also review release notes for accuracy, and work with Project Delivery Manager to determine project resource requirements.

Preference – Understands EIR Accessibility requirements and their technical specifications. Ensures the EIR Accessibility are planned and performed at the identified phases of the project or procurement. Makes appropriate trade offs to ensure that accessibility requirements and criteria are maintained throughout the development / procurement process. .

Project Lead 1
1- 7 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals.  A certain degree of creativity and latitude is required.  Works under limited supervision with considerable latitude for the use of initiative and independent judgment.

Project Lead 2
8 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected.

Telecom/Networking

Responsible for installing networking technologies and supporting networks. Assesses existing network configurations and makes recommendations based on product specifications. Configures equipment and software to meet business needs, trains others on the solution, and documents the solution for ongoing support. Functions as part of a team on larger projects, or individually provides the services on support visits or smaller projects. Provides technical support and assists with the design of network solutions.

Requires experience in the technical services and support field as well as experience in network administration (DHCP, DNS, routers, firewall, etc.).

Network Engineer 1
1- 5 years experience.  Responsible for Network Infrastructure support.  Work includes monitoring the Network bandwidth utilization, installation, configuration, repair and maintenance.  Works with all Network Monitoring tools, makes changes and recommendations for updating tools and/or adding new tools.

Network Engineer 2
More than 5 years experience.  Performs highly complex network engineering work.  Data engineer that operates, monitors and manages network infrastructure.  Responsible for the design, implementation, management and operational support of Network Infrastructure.

Install, configure, and support an organization’s local area network (LAN), wide area network (WAN), and Internet system or a segment of a network system. Maintain network hardware and software. Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability. May supervise other network support and client server specialists and plan, coordinate, and implement network security measures.  Coordinate the development, implementation, and maintenance of a local area network or wide area network.  Maintains the network’s physical and logical structures, including network connections.  Maintains network support software, analyzes user support statistics, and recommends appropriate measures.  Installs, tests, and maintains network hardware and software.  Prepares and analyzes statistics on network utilization and availability.  Prepares training courses and provides user support and training in the use of available hardware, software, and utilities.  Performs tuning and capacity planning activities to enhance the performance of the network resources.

Assists in maintaining the network’s physical and logical structures and in installing and testing hardware and software.  Assists in performance tuning and capacity planning activities to enhance the performance of the network resources and in maintaining network support software.  Assists in or conducts product evaluations of upgraded or new hardware and software and identifies strengths, weaknesses, and potential benefits to the agency.  Assists in maintaining the operating system and security software utilized on the network, including the addition of new users to the network and establishment of rights and privileges.  Experience in local or wide area network work.  Knowledge of network facilities and data processing techniques; of personal computer hardware and software; of network operating system and security software; and of performance monitoring and capacity management tools.

Network Administrator 1
1-3 years of experience in the field or in a related area. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.

Network Administrator 2
4-7 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals.  A certain degree of creativity and latitude is required.  Works under limited supervision with considerable latitude for the use of initiative and independent judgment.

Network Administrator 3
8 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected.

Security

Responsible for implementing security measures to protect computer systems, networks and data. Information security analysts are expected to stay up-to-date on the latest intelligence, including hackers’ methodologies, in order to anticipate security breaches. They also are responsible for preventing data loss and service interruptions by researching new technologies that will effectively protect a network.  They are responsible for insuring all networks have adequate security to prevent unauthorized access. They must ensure that all security systems are current with any software or hardware changes in the company. They must plan and document all security information in the company including physical and internet security.  Perform procedures and processes necessary to ensure the safety of information systems assets and to protect systems from intentional or inadvertent access or destruction.

Security Analyst 1
2 – 4 years of experience in information security.  Assist system users relative to information systems security matters.  Perform access and identity management functions.

Security Analyst 2
5 or more years of experience in information security.  Responsible for creating, testing and implementing business continuity and disaster recovery plans    Performing risk assessments and testing of data processing systems    Installing firewalls, data encryption and other security measures    Recommending security enhancements and purchases    Training staff on network and information security procedures.  Develop reports about the efficiency of security policies and recommend any changes.  Organize and conduct training for all employees regarding company security and information safeguarding.

2 – 5 years of experience.  Responsible for the research, technical analysis, recommendation, configuration, and administration of systems and procedures to ensure the protection of information processed, stored or transmitted. Provides security design, consultation, and technology governance oversight for various projects and initiatives. Undertakes complex projects requiring additional specialized technical knowledge. Acts as information liaison and subject matter expert (SME) to various business units and information technology departments. Acts as a resource for direction, training and guidance for less experienced staff. Demonstrate ability to perform complex security analysis of existing systems for compliance with security requirements. ·  High organizational skills ·  Excellent written and verbal communication skills ·  Strong ability to produce technical documentation.

3-7 years designing and building secure systems, networks, and infrastructures.  Responsible for planning, designing and implementing of security systems and controls in the infrastructure layer within enterprise IT.  Ensures adequate controls on interfaces across platforms.  Perform risk/vulnerability assessments of systems.  Identify and update missing or outdated polices and procedures.  Possesses knowledge of encryption and PKI technologies. High organizational skills ·  Excellent written and verbal communication skills ·  Strong ability to produce technical documentation.

Customer Technical Support

Provide technical assistance to computer system users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support.  Documents, tracks, and monitors the problem to ensure a timely resolution.  Has knowledge of commonly used concepts, practices, and procedures within a particular field.  Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Provide service and preventive maintenance activities on terminals, printers, personal computers, etc. Basic knowledge of electrical/mechanical principles and basic electronics. Read and comprehend technical service manuals and publications. Knowledge of basic mathematics to read and understand various gauges, meters, and measurement devices. Able to diagnose and repair products by replacing worn or broken parts, and making technical adjustments. Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.  Strong communication skills.

Assist in coordination of changes, upgrades and new products, ensuring systems shall operate correctly in current and future environment. Provide accurate and complete answers to general use and administrative environment questions in a timely manner. Implement shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors. Communicate accurate and useful status updates.  Manage and report time spent on all work activities.  Ability to work in a team environment.

Preference – Has a basic understanding of EIR Accessibility and assistive technologies used by people with disabilities. Understands protocols for communicating with customers requiring special assistance to obtain required or requested information.

Help Desk 1
1-3 years of experience in the field or in a related area. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.

Help Desk 2
4-7 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals.  A certain degree of creativity and latitude is required.  Works under limited supervision with considerable latitude for the use of initiative and independent judgment.

Help Desk 3
8 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected.

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment.  Identifies and resolves basic communications problems.  Prepares or assists in the preparation of service record documentation.  Shows awareness of standards and regulatory requirements related to assigned tasks.

Assists in monitoring and providing assistance on the use and interface of systems, subsystems, and software applications.  May be responsible for accessing data from and transferring data to various local, state, or federal databases.  May assist in the review and recommendation of the procurement and inventory of information resources hardware or software.  May write and update personal computer and mainframe application programs.  Experience in automated data processing systems.  Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures.  Skill in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems.  Ability to operate information technology systems, to communicate effectively, and to train others.

Provides assistance in the design, development, and maintenance of various system applications.  Provides technical assistance and support for applications and hardware problems.  Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software.  Reviews and recommends procurement of information technology equipment.   Maintains the necessary security controls over software.  Makes presentations and briefings for training sessions.  Prepares briefings, reports, and evaluations on system efficiency and utilization.  May be responsible for accessing data from and transferring data to various local, state, or federal databases.

Installs, maintains, moves, and assists in testing and upgrading new and existing hardware and software.  Reviews and recommends procurement of information technology equipment.   Maintains the necessary security controls over software.  Develops procedure manuals.  Develops and makes presentations and briefings for training sessions.  Prepares briefings, reports, and evaluations on systems efficiency and utilization.  May supervise the work of others.

Preference – Has an understanding of EIR Accessibility technical standards and interoperability with assistive technologies used by people with disabilities. Develops solutions and work-arounds in support of  customers requiring special assistance for obtaining information or inaccessible completing self service tasks.

Technical Support 1
1-3 years of experience in the field or in a related area. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment.

Technical Support 2
4-7 years of experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals.  A certain degree of creativity and latitude is required.  Works under limited supervision with considerable latitude for the use of initiative and independent judgment.

Technical Support 3
8 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected.

Information Technology Service Management (ITSM)

The primary role and responsibility of OCM analyst is to schedule, plan and execute releases, develop release plans, oversee release milestones, monitor related dependencies, manage risks and issues to ensure timely resolution. Executes project-level  change strategies, including the measurement of  change readiness and long-term  sustainability. Assists in planning and designing business processes; assists in formulating recommendations to improve and support business activities. The analyst ensures the successful project delivery, long-term sustenance and continuous process improvements. Assists in creating basic test scenarios to be used in testing the business applications in order to verify that client requirements are incorporated into the system design. The OCM analyst works closely with the risk managers, application development team, quality assurance team, and other technology partners (DBAs, SAs, etc) to provide complete the IT Operations’ tasks. The activities are creating change ticket, performing application releases, automate production release process, create reports/status updates, refresh environments for testing and scheduling/coordinating infrastructure activities. Manages scope – review changes with the Customer  Director/Manager or  the Program  Manager, then  resolve and  document those  changes with  the product  owners. Coordinates  testing and  communication strategies. Manages RFC documentation, make copies and files as needed. Tracks and reports on delinquent RFC completion status reporting; obtains data from RFC submitters. Reports status of each RFC.

Experience in being a team player in change management process. Possess in depth knowledge of each line of business in order to anticipate necessary changes in related to training, communications, stakeholder buy-in, behavioral change to facilitate successful implementation of software applications and systems.

Understands EIR Accessibility requirements and their technical specifications. Ensures the EIR Accessibility is integrated into the project lifecycle at the appropriate points (planning, design, development, test, etc.) and ensures that resources are included to implement EIR accessibility within the project.

OCM Analyst 1
Overall experience of 2 to 5 years of experience in IT operations with solid Change Management knowledge. At least 2 years of experience in change management background, based on ITIL principles and practices. In addition, good knowledge on other ITSM processes. Proven service management background, based on ITIL principles and practices
Prosci or Change Management Advance Practitioner (CMAP) credential (preferred).

OCM Analyst 2
Overall experience of 4 to 7 years of experience in IT operations with solid Change Management knowledge. At least 3 years experience in change management background, based on ITIL principles and practices. In addition, good knowledge on other ITSM processes.  Minimum 3 years of experience maintaining rigorous check points while constantly and consistently ensuring projects stay on time, within budget and meets quality standards. Coordinates testing and communication strategies.
Proven service management background, based on ITIL principles and practices Prosci or Change Management Advance Practitioner (CMAP) credential (preferred)

IT Marketing

Effectively manage the brand ‘Customer’ through cooperative relationships with internal management and staff and external vendors, the news media, etc. by reinforcing the importance of branding, effective communication   and   the   need   for   consistent   branding   and   communications.   Coordinate   with   Customer   leadership,   executives   and   staff   to   gather   information   about   identified   news-worthy events/activities/happenings for publication on website, social media, etc. Ensure consistency of the organization’s message and brand identify among all communication mediums. Review all Elwyn external communications (newsletters, etc.) for consistent messaging, branding, etc. and coordinate production and distribution, identifying photo opportunities as needed. Segment lists based on buyer personas, targeted verticals, and behaviors like past email engagement and website interactions (content downloads, site page visits, etc.). Develop a presence and a working relationship with Customer management and staff to be seen as a required resource for communicating with the public. Assist in developing, organizing, creating and publicizing press packets, articles, promotional materials etc. Works with vendors to deliver specialized tactics such as event planning, Web/podcasts, and video production.

Create, implement and evaluate communications strategies and plans that align with the organization’s strategic plan. Creates goals and set measurable objectives. Monitors effectiveness and trends, ensures message accuracy, analyzes and applies market research. Provides communications support via strategic planning, project implementation and post-implementation support. Shall keep abreast of trends and possible cooperative programs. Review literature, and otherwise keep current of industry and communication trends.

Understands EIR Accessibility requirements and their technical specifications. Ensures the EIR Accessibility is integrated into the project lifecycle at the appropriate points (planning, design, development, test, etc.) and ensures that resources are included to implement EIR accessibility within the project.

Communication Coordinators 1
2-5 years of experience as a Marketing Communications Coordinator. Minimum of 1 – 2 years of experience with external documents such as newsletters or demonstrated equivalent writing and publishing design  skills;  public  relations,  marketing,  targeted  marketing,  especially  social  media,  promotional  marketing,  lead  nurturing,  marketing  automation  tools,  and  web  analytics  for  any  agency.  Excellent understanding of email marketing concepts and metrics such as Sender Score, deliverability, and sender reputation. Min 1 year of experience in email marketing and marketing automation technology. Demonstrated  intermediate  experience  with  Microsoft  Office  applications,  including  Word,  Excel,  Outlook,  Publisher   and  PowerPoint;  Access,  and  report-writer  experience  preferred.  Knowledge  of Associated Press Style.

Communication Coordinators 2
5+ years of experience as a Marketing Communications Coordinator. Minimum of 3 years of experience with external documents such as newsletters or demonstrated equivalent writing and publishing design  skills;  public  relations,  marketing,  targeted  marketing,  especially  social  media,  promotional  marketing,  lead  nurturing,  marketing  automation  tools,  and  web  analytics  for  any  agency.  Excellent understanding of email marketing concepts and metrics such as Sender Score, deliverability, and sender reputation. Min 2 years of experience in email marketing and marketing automation technology. Highly analytical and able to derive meaning from data through A/B testing and email and landing page optimization. Demonstrated intermediate experience with Microsoft Office applications, including Word, Excel, Outlook, Publisher  and PowerPoint; Access, and report-writer experience preferred. Knowledge of Associated Press Style.

Information Technology Training

This specialist will gather, analyze, translate and compose technical information into clear, readable materials to be used by technical and non-technical personnel. Collect data and analyze audiences and training needs, based on new business processes and policies, and apply these into successful training delivery. This specialist will teach technical courses in accordance with approved curriculum to maintain proficiency and to evaluate and develop new instructional techniques/courses.

Has a basic understanding of EIR Accessibility and assistive technologies used by people with disabilities. Understands protocols for communicating with customers requiring special assistance to obtain required or requested information.

End User Trainers 1
Minimum 3 to 5 years of training work experience delivering technical training. Minimum 3 years of experience conducting classes regarding software solutions, IT security, IT system installation, software programming, system maintenance, and repair of software, operational support best practices, and equipment.  Experience with web-based learning management systems and e-Learning authoring tools. Expert knowledge of MS Office Suite 2010 (Word, Excel, PowerPoint, Outlook). A high degree of aptitude and flexibility to deliver training on a myriad of software products. Experience in delivering technical training in cloud based technology is a plus.

End User Trainers 2
Minimum 5 to 8 years of experience designing, developing and implementing training curricula. Develop training programs, including web-based and instructor led courses, job-aids, videos, etc.. Minimum 5 years of experience conducting classes regarding standard operating procedures of various software solutions, IT security, IT system installation, software programming, system maintenance, and repair of software, operational support best practices, and equipment.  Experience with web-based learning management systems and e-Learning authoring tools. Expert knowledge of MS Office Suite 2010 (Word, Excel, PowerPoint, Outlook). A high degree of aptitude and flexibility to deliver training on a myriad of software products. Experience in delivering technical training in cloud based technology is a plus.

Information Technology Contract Management

Possess a current knowledge of business trends, government regulations, commercial business laws and regulations, software licensing practices, as well as negotiation and pricing techniques, in order to effectively  negotiate  contracts  and  to  advise  executive  management  of  the  contractual  ramifications  associated  with  agreements  and  actions  contemplated  by  DIR.  Responsible  for  developing  and implementing a strategic direction for supplier performance, working with top leadership and senior  managers across departments. The Contract Manager will work with a wide range of internal and external stakeholders  to  ensure  that  the  supplier  performance  and  contract  management  strategy is  understood  and  that  effective  support  for  the  strategy  is  achieved.  Shall  be  responsible  for  developing  and managing strategic contracts in accordance with the Council’s vision, policies, governance arrangements and values. Will Develop and manage strategic contracts that reflect customers’ needs and take account of legislation, H&S, fraud prevention, sustainability and workforce issues.

Operationally manage the specified portfolio of Customer expenditure on a day-to-day basis in line with the overall strategy, including: Managing performance to SLAs and against KPIs; Ensuring other contractual obligations are fulfilled, including Health and Safety and Sustainability; Understanding the customer experience, including managing any comments or complaints; Communication and escalation internally and externally; Maintaining contingency plans and managing risks; and Budget management.

Deliver efficiency’s and service improvements, leading on continuous improvement initiatives, including:  Improving the customer experience including proactive action to prevent future complaints;  Regular bench marking and alternative service modelling activities; Exploring opportunities for collaboration across public sector; Maintaining contact with the marketplace to be aware of the latest trends and sector initiatives; Assisting Customer make Value for Money (VFM) choices when commissioning change  to existing  contracts; Process  efficiency’s and  communications enhancements; Ensuring appropriate career development an knowledge charing opportunities are available to staff.Must have rich knowledge of contracting concepts and contract acquisition law and regulations. Knowledge of Federal Government Contract types as well as State Contracts, an advanced working knowledge of the FAR, working of standard state and commercial contract terms, property  and equipment is a plus.Understands EIR Accessibility requirements and their technical specifications. Ensures the EIR Accessibility is integrated into the project lifecycle at the appropriate points (planning, design, development, test, etc.) and ensures that resources are included to implement EIR accessibility within the project.

IT Contract Manager 1
5+  years  of  experience  leading  competitive  bidding  processes  (Request  for  Proposals,  Request  for  Information,  Invitation  for  Bids,  etc.)  and  contract  negotiations.  Must  have  experience  with  standard concepts, practices, and procedures relating to Government Agencies, DOD and IC contracting; relying on experience and judgment to plan and accomplish goals.
Experience with large integration programs/proposals, and performance-based programs a plus.
Certified Texas Procurement Manager, CTPM), Certified Texas Contract Manager (CTCM), Certified Federal Contracts Manager (CFCM) or Certified Professional Contracts Manager (CPCM) credentials a plus.

IT Contract Manager 2
10-15 years of experience working as a Contract Manager with 5+ years of experience drafting/developing business contracts for IT, Professional Services, Software Development, COTS based solution, System  Integration, Cloud, Big Data, Business Intelligence Reporting and equivalent task areas. Must have a demonstrated  experience for  5+ years  leading competitive  bidding processes  (Request for Proposals, Request for Information, Invitation for Bids, etc.) and contract negotiations.
Must be having a Universal Public Procurement Certification Council (UPPCC) Procurement Certification, or another state,  nationally or federally recognized procurement certification/credential. For ex: Certified as Public Purchasing Officer (CPPO), Certified Professional Public Buyer (CPPB) from UPPCC, Certified Federal Contracts Managers (CFCM) or Certified Professional Contract Manager (CPCM) or any equivalent certification such as Certified Texas Procurement Manager (CTPM) or Cetirfied Texas Contract Manager (CTCM).

Contact Information: 

For more information on service quotes, purchase orders and staff augmentation or to discuss your specific requirements for our services through DIR’s Information Technology Staffing Augmentation Contracts, DIR Contract No. DIR-TSO-3620, please contact:

Rudy Uribe
512-996-0999 x1001
rudy.uribe@recruitveterans.com

Recruit Veterans
1464 East Whitestone Blvd. Suite 1903
Cedar Park, Texas 78613

For more information on the DIR program, please visit the DIR Cooperative Contracts program website.